F.A.Q

How long it will take for my order to arrive ?

All our products, unless otherwise stated, are handmade and made by order and consequently are available to ship from Cyprus in 15 working days after we receive your order.

All orders are sent via registered mail and have a tracking number.

Delivery Estimates

European Union     :           7 – 12 working days

Rest of the World   :           15 – 30 working days

If you require an Express Shipping at an extra cost, please contact us through email.

Can I return my product and get a full refund?

RETURN POLICY SANDALS

Returns of sandals and/or shoes are accepted if you are not satisfied with your purchase. To be eligible for returns you need to contact us by e-mail within 5 (five) calendar days after receiving the order. The sandals and/or shoes must be returned to us in their original condition, unused and in their original packaging via registered mail.

When we receive your return and upon inspection and confirmation that the products are unused and in their original condition, we will communicate with you via e-mail regarding our decision on your refund. If your return is approved, we will refund you the amount of the sandals and/or shoes, excluding the shipping costs, within a few days. If your return is rejected, we will return the sandals/shoes to you at our expense.

Exchanges of sandals and/or shoes are not allowed.

In the event that we send you defective or damaged sandals and/or shoes by mistake we will replace them at our own expense.

Custom requests of sandals/shoes are not returned, not refunded and not exchanged.

RETURN POLICY BAGS

All our bags are non-returnable, non-refundable and non-exchangeable.

Can I use any other method of payment ?

Sorry, we only accept PayPal payments.

I am not exactly sure about my size, how can I measure it correctly?

For further information please use the size guide provided for every product. If you need more help with sizing please contact us via email before ordering to provide you with further assistance.

size_guide

EU Size 35 – UK Size 2 – USA Size 4 (23.3 cm sole length)
EU Size 36 – UK Size 3 – USA Size 5 (24 cm sole length)
EU Size 37 – UK Size 4 – USA Size 6 (24.6 cm sole length)
EU Size 38 – UK Size 5 – USA Size 7 (25.3 cm sole length)
EU Size 39 – UK Size 6 – USA Size 8 (26 cm sole length)
EU Size 40 – UK Size 7 – USA Size 9 (26.6 cm sole length)
EU Size 41 – UK Size 8 – USA Size 10 (27.3 cm sole length)
EU Size 42 – UK Size 9 – USA Size 11 (28 cm sole length)

Are the colours provided exactley the same as the ones on the end product ?

The colours of products may appear different in photos depending of varying screen resolutions and capacities.

For the closest much please refer to our colour quide for every product

metallics_plt solids_plt naturals_plt

For any further information please do not hesitate to contact us via email or through our contact form. We will be more than happy to help you and provide any necessary information. Please allow 24-48 hours to reply.